The waitress finally stopped at our table to take our order. She never glanced up from her pen and pad to greet us, nor did she crack a smile on her sour puss.
“Are you ready to order?” asked Miss No Smile.
“Yes, I’ll have the salad. But can you put the dressing on the side?” I asked.
“What?” she snapped, never looking up at me.
“Can I have the dressing on the side?” I calmly repeated.
“You want the dressing on the side?” she asked, as if this was a capital offense.
“Yes.” I replied firmly, trying to hold my temper.
“I’ll see what I can do.” she briskly replied.
Where is Miss Manners when I need her?
“Hi Edie. We haven’t spoken in a long time. I have a lot to tell you. Please send me some dates so we can schedule a time to meet. Miss you!”
I hit the SEND button.
A few days later, I checked my email. No reply.
The next week there was no reply. And the next few months there was no reply.
I took a deep breath, remembering not to take it personally, and I wrote another email.
“Hi Edie. I guess you’re pretty busy and haven’t had a chance to answer my last email. I hope we can catch up soon."
Once again I hit the SEND button.
Once again there were no replies.
Once again I felt a dagger in my heart.
I wonder what Emily Post would say about unanswered emails?
I try to be as courteous as I can. I answer every text, email, private message and phone call.
Since I’m a writer and work from home, I have more time than others because I don’t commute or need to figure out what I’m going to wear.
But what I do is work, and I work hard to earn every paycheck. My time means money.
Should I be answering every message? No. Will I stop doing it? No.
Because being courteous is important to me.
Have the lessons we’re taught in childhood, to be kind and courteous to others, disappeared because we’re too damn busy?
Where do we draw the line between what’s an acceptable behavior and what is rude and not nice?
Technology makes our lives easier. Yet it‘s also created a society of people who walk next to each other without talking. They are too busy texting and checking their messages.
Okay, I’m guilty of that. Just ask my husband and son. Sorry, guys.
Times have changed.
In a New York Times article entitled, “Incivility Can Have Costs Beyond Hurt Feelings”, Alex J. Parker, author of “How Rude!: The Teenager’s Guide to Good Manners” (Free Spirit Publishing, 1997), explains:
“I would be the first to say that there has been an absolute collapse of civility in the past generation or two. So much of communications is once removed that it adds a layer of distance and anonymity that can only worsen manners.
In Cognitive Behavioral Therapy, a person is taught to replace negative thoughts with positive ones, and once they're used to replacing those thoughts, the positive ones become their new norm.
I think a type of CBT would work well when dealing with rude and discourteous behavior. Replacing feelings of anger with compassion and understanding might do the trick.
Here are two quick tips to try and cope with rude or discourteous behavior:
If rude behavior continues after you followed the advice above, it’s time to move on. You may feel disappointed or hurt, but you can’t force another person to behave the way you think they should.
Using good manners in our daily lives, and teaching our children and grandchildren about their importance, is what will bring good etiquette back into fashion.
How do you deal with rude or discourteous behavior? What has worked for you?
Other posts you might enjoy:
Great blog, Cathy! That is my pet peeve- bad manners! Just be nice, but then I have to remember that everyone is going through SOMETHING!
I so agree. There is such a lack of communication. I would be happy to get emails. Lately when my friends want to make plans, all they do is text. You can't have a conversation over a text. As much as I love technology, when it comes to friends and communication, I'd love to get rid of it sometimes.
This happens so much - and email makes it so (too) easy to ignore messages! I understand when it's business-related (sort of), as people's inboxes get absolutely flooded. I've been guilty of hitting the delete button one too many times...but when it comes to personal emails, I never, ever ignore them. THAT is just rude. And as far as the waitress goes, that gets me crazy. How hard is it to make eye contact and smile? I guess harder for some than others...
Loved this....it's all so true. I believe the little things are really the big things. Common courtesy and respect open the door to communication. Without them...well, communication falters, society falters....
Loved this message and the way you communicated it! On another note, so happy about your dad!!!
That waitress is appalling. She needs a quick boot out the door by her employer. I hope you didn't leave a tip.
I have a bazillion emails in my box that need to be replied to (mostly unwanted PR stuff) so those folks likely think I'm rude. And I always feel horribly rude about not responding to every one of my blog comments. With no comment threading, though, it really stinks (and makes me consider switching hosts... sort of).
I have a hard time holding my tongue! Rude behavior, particularly in the service industry is unacceptable. Of course I wouldn't say anything to a waitress, though I might to management. And, my tip would reflect my feelings about the service received.
Like you I work from home, and I feel compelled to reply to emails...unless it's yet another unknown offering their writing services in broken english with no relevance to my blog. And I expect a certain amount of respect. You've offered some sound advice for being compassionate and understanding...up to a point!!
Dan and I talk about this all the time. You know that phrase, common courtesy? It is starting to seem like politeness and courtesy are not all that common, but we don't let that drag us down. I much prefer the phrase,kill them with kindness. And I don't see anything wrong with that 🙂
Thanks for this article! Good manners is one thing that never goes out of style. Thanks for the reminder.
Civility, sadly, feels like a luxury of the past -- one of which I have fond memories. I think technology has put a layer between people which makes it easy for them to forget how to interact. This is a good reminder!
I completely agree that this last 2-3 generations have no manners, morals or civility. Its appalling how we are all being treated in public and by store clerks. I am so fed up with bad behavior that I make formal complaints against all store clerks , phone representatives and anyone that is rude to me in a business setting. They should all learn basic manners and good behavior habits.
This is a great topic and one that needs to be addressed. First, service minded businesses must train and teach their staff that courtesy is what is going to keep their customers coming back. That waitress was just plain rude and her tip should have reflected that - sometimes I'd even write a kind note WHY we're upset - wouldn't be a bad idea. As for returning calls? Tough one - very easy to ignore a call or email. It's impersonal. But it's rude. While I try to give people the benefit of the doubt, sometimes it's hard. Good post.
Rudeness is rampant in our culture, and I hate it. How can we effect change? Probably just one person at a time, modeling decent behavior with others, just as you always do, Cath. Also, friends like Edie are not worth wasting time over. xo
I always try to respond to people as quickly as possible. I get tons of emails and will sift through just to make sure I don't miss anyone that truly needs and deserves a response (i.e., not spam or something salesy). In public, I think we need to learn to turn our devices off and pay attention to who we're with. Technology can be a blessing and a curse I suppose.
I am so with you on those unanswered emails...drives me crazy. I have people who ask me how my son is doing so I will take the time to write them a lengthy reply with details and sure enough, they don't respond after that...I try not to get upset, but I find it to be so rude and makes me think they didn't really care, but just went through the motions of acting like they did. I do like your tips to cope with this and will try those rather than stewing over my laptop.
All I can do is keep smiling and try to not let it ruin my day. Sometimes I wonder if a rude person is always like that or if they are having a bad day.
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You are always sharing information to help others. You are wonderful!
I'm glad the test was easy and painless. I look forward to hearing about the results of this research, and good for you for deciding to participate!
Cathy,first let me apologize for not responding sooner.But, as well as you must know, there are good days as well as not so good days with MS. What a rewarding experience it is to participate in a clinical trial. You always seem to be willing to do greater good for MS. ( of course, as long as it is safe.) I too, have participated in some clinical trials. One being for Ampyra, which is now FDA approved. I was so proud that I could be any help to those affected by this devastating disease! Thank you for your participation!
I’ll participate.